Comment posted Pierre Ford Reviews by Cole.
Kyle Burnside was just great in helping me with the new Escape. He worked hard, was diplomatic, knowlegeable and totally helpful. I’d recommend him to friends and family. Thank you Kyle.
powered by SEO Super Comments
Kyle Burnside was just great in helping …adminComment posted Pierre Ford Reviews by Cole.Kyle Burnside was just great in helping me with the new Escape. He worked hard, was diplomatic, knowlege…
Great experience, salesman very helpful and managers were very knowledgable. I would definatley recommend Bill Pierre Ford to my friends and family.
Very pleasant experience, my salesman Frank was extremely knowledgable and helpful, with this process and the managers Jason and Val were very professional and helpful in making my experience there a great one.
Mason was very friendly and knowledgable about teh new C-Max. He helpedup pick out the perfect car, and explained all of its functions and features. The easiest car buying experience ever! Highly recommend!
Very helpful, got the deal we needed, all happy.
Bill Pierre Ford is a great place to purchase your vehicle. Great customer service, very knowledgeable sales consultants, my salesman Frank made my vehicle purchase very easy and hassle free. Thank you Bill Pierre Ford.
Very good customer service, both Josh and Frank were very pleasant to work with, they surely made my vehicle purchase a pleasant experience.
Matt was wonderful and I love my new ford focus!!!
I was comparing the Nissan Leaf to the Ford Focus Electric and was leaning towards the leaf. Then Matt showed me the advantages of owning a new Ford versus a nissan. He made me confident I was making the right decision by leasing a new 2013 Focus Electric. Jason worked really hard making sure he got me the best deal, and Matt made the whole experience fun. I will definitely be coming back here to handle all my new car purchases. Thanks guys.
At first I wasn’t sure what car I wanted but Matt Young showed me my different options and I ended up leasing a new 2013 Ford Focus. Matt made sure I left in a car I loved and also made it really easy to trade in my current car. He was awesome, very knowledgeable, and knew what he was doing.
I am very happy with my new 2013 Ford Focus ST. Matt Young was my salesman and he made the process really easy and smooth. He also let me take the car for a couple houtrs to make sure it would work for me. I would recommend Pierre Ford to anyone considering buying a new Ford.
great service
Very satisfied.
I have lived in Lake City area for a long time and have purchased many vehicles from Bill Pierre Ford. This time I worked with Shane and Jason. They were very professional and took the time to answer my questions. Thanks Guys.
Our salesman Shane was very professional and easy to work with. We were not exactly sure which vehicle we wanted. Shane took the time to show us several models and made the process easy and stress free. Thanks for your patience.
Charles was extremely knowledgeable about the Ford product. This is my third time visiting Bill Pierre and I finally was able to get into the car that I wanted. The new Escape is awesome! I had some problems on my credit because of a divorce and the economy over the last few years but they were able to work with my credit! Charles was also able to counsel me on how to improve my score, so I won’t have to declare bankruptcy. If you guys are looking for a Ford, ask for him. He is professional and genuinely caring. Wouldn’t mind taking him out for a drink, if he is single.
Recently purchased a car , excellent customer service .
Mason is very helpful and kind.! I wasn’t going to buy a car but it was painless and not that stressful!
Every one at Pierre Ford was great my saleman Steve did a great job finding me the car I wanted.Thank you
Got my Honda Civic from Steve and he made everything go smooth.Thanks
Been looking for a new truck for a while my saleman Steve made everything easy.Thank Pierre Ford
Got our new truck from Pierre Ford and everyone was great Thank you Steve
Got my new Element from Steve at Pierre Ford aqnd he made the whole experience easy thank you Pierre Ford
Got my new Mustang at Pirre Ford and the whole staff was awesome.Thank you Steve you did a GREAT JOB !!!
a very pleasent easy buying experience from Pierre Ford my salesman Steve did a great job Thanks
Got my new Fusion Hybrid from Steve he was awesome thanks Steve for a great deal
We called on Saturday morning and Kyle said he would reserve the Santa Fe. We got there and we went on a test drive. My wife and I rented one in Toronto and loved it so we decided to buy one here. After some negoitations, we bought the car. We got a good deal. Kyle was funny yet professional. Very good service. Our finance guy Cosal was good too. Thank you!
I took my Dad in to look at Fiestas and Steve got us a great deal Thanks Steve
Bought a new car from Steve and he did a great job professional and laid back it’s nice to get a car from a Veteran of our millitary.Thanks Steve
Went in just to look at Steve helped me find the perfect car.The entire experience went easy no pressure .Thank you Steve and Pierre Ford
Very helpful staff…I especially appreciate Greg Karras, who worked with me and kept me informed of what was happening with the car, and got me back on the road again in a timely manner. When being that far away from home ( I live in Denver), it sometimes is hard to find a dependable place to get the car worked on. My family (who had just moved to Seattle) was also impressed, and they will reccommend your service department to friends who might be in need of service. Thanks!
I really like working with Greg Karras. I trust him to take good care of my car and of me.
You need more people helping…..otherwise my service was great !!
Joseph did a great job as my car salesman at Pierre Ford. He was very up front and honest about what he did and did not know about. He let me know that he was new on the job and did not know much yet about the Ford Focus and was very eager to get whoever he needed to make sure that my experience was satisfactory. Joseph made me very comfortable with test driving the vehicle also. I have been to multiple car lots over the last few months and refused to test drive the vehicle because the salesman made me feel uneasy and extremely uncomfortable.
Buying my vehicle from him was a very painless and pleasant.
We always get great service at Bill Pierre Ford. I wouldn’t take our vehicles anywhere else!
I have been bringing my 2001 Ford Escape to Paul Salazar at Pierre Ford service since I bought my car. There was one year when he was in Minnesota that I brought my Escape in and wasn’t very happy with the service. I am so glad Paul is back. I will continue to bring my Escape in even though we moved to Lacey almost 8 years ago!!
Steve is an outstanding salesman and you’re not paying him enough.
Doug was very help and great to work with. I was really surprised and happy to find out how quick and easy he made the process of buying a car.
Kyle was our salesman in the purchase of our new Fiesta. We are an elderly couple. He was sensitive to our situation and effectively and patiently navigated us through the process of selection. He was thorough in his explanations of features and did everything in his power to help us.
Car repaired promptly and ready for pickup as promised.
Many thanks to Bill Mitchell and the gentleman who worked on the car. I feel much better prepared for my out of town trip.
I had a very disappointing experience with a sales manager at Ford of Kirkland that left me with a really bad opinion of Ford. From my first point of contact with Kyle Burnside, he was fantastic. He was great all the way through and followed up with me by phone the next day as well. Not pushy or aggressive but he was confident, knowledgeable, and patient with my little boys I had with me. Val was great , fast and friendly in finance as well. Combined, these guys made it the easiest car experience ever. It honestly really couldn’t have been better. As a single Mom going in to get a car on my own, I appreciate that I was made to feel important and worthy of their time unlike FOK. I work in a very Pro-Ford office for a very large global company with X pricing etc. I will definitley recommend Bill Pierre.
Other than to say, thank you for your support and your ability to make it happen for us, when we knew it would be a hard nut to crack. Thank Billie for me for having trained you all in believing that nothing is impossible, whereas you believe that nothing is impossible with God. And that’s the Truth! Thanx guys! P.S. We have some prospective clients for you – and we’ll send them your way.
Shane was a very pleasant salesman to work with. The dealership all are very professional and pleasant people. I would recomment Bill Pierre Ford to anyone interested in buying a new car.
Great Job all around , the Added 3yr Warrany added piece of mind and made me feel apprciated
I appreciate the care Bill Pierre employees take with customers, and the way people are treated with respect – not like just another sale.
Greg was great!!
I feel safe in my 2007 Ford Edge, I appreciate the quality of service. Paul S. is always very kind and sincere, I believe him when he tells me what’s going on with my car. Thanks Jackie Robbins
I showed up 1st thing one morning before a trip with-out an appointment and Paul Salizar was gracious enough to get my car right in and fix a tire that had a big nail in it. I work in retail myself and customer service is the most important thing you can offer along with your services. You all have it, and I am happy to bring you my business! Because of Paul we were able to go worry free on our trip…you are very lucky to have him on you team!!
I was nervous about buying a used truck but needed a vehicle now! Doug and the Finance group took very good care of us and helped us obtain a warranty for my truck that gave me the peice of mind I needed you guyd rock, Doug went all out earn my business braving rush hour traffic to make sure the truck I wanted to see was on the lot when I arrived nice job all around
Excellent service! Staff are very helpful and friendly.
Danielle is courteous,friendly, and helpful. I will always return because of her.
I am going to be purchasing 4 high value Bridgestone tires next month for my Focus. I specifically checked with Ford about their price from the TV ad. The add was correct, the price was great, and I will be making the purchase next month.
The service rep, Sundie Warner, was very knowledgeable and helpful. A pleaseure to work with her.
We appreciate the personal touch from Paul Salazar in helping us keep our Ford vehicles in top shape.
Sundie is the best, she kept me informed with work being done and what I would have to pay out of pocket. Please give her a well deserved raise.
I can always count on Mr. Greg Karras for a welcome, friendly, positive attitude when needing service. Should the issue may not be resolved immediately, I can count on Greg to make it right even though it may take considerable effort to find the problem. Greg is ALWAYS BUSY however, his service is always professional during the entire process.
Richard was awesome. He was very helpful, concerned and handsome! The best car salesman we’ve dealt with….ever. You should give him a huge raise. We had an excellent experience!
Great team all around! This was my second purchase at Pierre Ford and always felt at home and Comfortable. George was great, as was the rest of the staff!
Our experience with Bill Pierre Ford was really pleasant the sales people were curtious and not pushie at all. My family have had a long relationship with Bill Pierre Ford from the sales department to the service department and everyone has always been very professional. I would just like to commend Bill Pierre Ford for caring about there customers and maintaining such a high standard. Thank you for all your hard work. Larry Young
Very good experience, Kyle worked with us all day and we walked away with a car I know we will keep for the next 10 years (or longer)
Bill has always been fabulous! I use my car for my business so it is always nice to have it fixed and ready ASAP. Bill gets it back to me in record time. 5 stars all the way, Bill Pierre is very lucky to have Bill (and Paul Salazar) as employees . They are a huge asset to your company! Excellent customer service. Thank you! Heidi And Erik Freeman
Greg was over the top with his positive attitude and desire to please. I just wish you guys were located closer to downtown Seattle.
Doug was very courteous and professional. We appreciated how he answered all our questions over the phone prior to coming in. We came from 1.5 hours away, and didn’t find any surprises when we came. The car was as advertised, both in price and condition. We would recommend him to others for their car buying experience.
Kyle Burnside was very helpful as my salesman. I appreciated him because he was not aggressive at all like the other salesmen at the dealership. If you go to Bill Pierre Ford ask for Kyle. He is about the only one you’ll be able to tolerate.
Doug weets was awesome, great experience,love my fiesta
Bill Mitchell is my service manager. I had my ’04 Explorer in for it’s 100 K mile service which included flushing the transmission. Towards the end of the day I received a call from Bill telling me that my front transmission seal was leaking and therefore they could not flush the system.I was given the choice to ‘keep an eye on it’ or have it replaced. I was told that it would cost about $1K. I thought about it and called Bill back and told him to keep my vehicle and do the work. Several days later he called and said that the seal had been replaced and the system flushed. I picked up my vehicle but the next day noticed a puddle of trannie fluid underneath. I brought it back in and they tightened the drain plug. No charge. A day later it was still leaking. I brought it back in and they pulled the pan and welded the plug assembly from the inside. A tech showed me another pan with a similar problem. This design flaw was the achilles heal of this system; along with the fact that you cannot check the fluid level or add fluid if low. No charge for this repair either. A few days later the leak returned. Billl had me bring it back in. The replaced the drain pan and gasket and kept it a couple of days to see if it was tight. IT WAS !!! Bill told me that he had to charge me for the pan and gasket but no labor. I told him that I thought this was fair. Since my Explorer was out of warrenty, I was expecting Bill to tell me that he was sorry but all the parts and labor were on me from the first callback. I WAS VERY PLEASED when he said that I was a long time customer and that the flawed design was not my fault and that they, as the local Ford dealer, wanted to make me happy and keep my business. In the past Bill has always worked me into his schedule as quickly as possible and been upfront and honest about unforseen service issues. He always calls me with any questions especially if added costs are involved. You should be proud to have such an honest, on the ball service manager with such excellent customer realtions skills. PS I just looked under my vehicle and the pavement was DRY!!! Sincerely, a very satisfied customer, Mark
Was a pleasure working with Kyle. He took very good care of us even though we took up his whole day and walked away with a car I know we will keep for the next 10 years (or longer)
Greg, was very helpful and informative as the repair progressed. Based upon my experience I will be doing all of my servicing from now on at Pierre. Frank Little
Kyle helped me buy a vehicle from afar. He works hard and is thorough. I found Bill Pierre to be fair and consistent. Thank you guys for getting us into a car that stands up to Alaska winters.
Kyle Burnside sold me a replacement Ford Escape after mine was totalled. He was very knowledgeable and kind to me. I hadn’t planned on being in the car-buying market, and he seemed to understand. He was knowledgeble about the sync system and other aspects of the new Escape. I’d recommend him to anyone buying a car!
Kyle Burnside was my guy. I couldn’t be happier with my purchase of my 2011 F150 Silver Raptor. Kyle worked hard and made sure everything fell into place. He was even able to do this before we met in person due to being deployed. His hard work in making sure my purchase went as smooth as possible has been greatly appreciated. I’m still working on getting Kyle video of the beast in action. Thanks again Kyle!
Kyle Burnside was just great in helping me with the new Escape. He worked hard, was diplomatic, knowlegeable and totally helpful. I’d recommend him to friends and family. Thank you Kyle.
I couldn’t think of a better salesman than Kyle Burnside. He was nice, patient, and one of the first people who wanted to sell me the car that I wanted. He understood that Bill Pierre might not have the right car for me and he didn’t want to be that kind of salesman who sold you something you didn’t want. Fortunately, there was a Ford I had my eye on and Kyle did everything he could, and a lot more, to make sure I got it at the right price for me.
Kyle Burnside was very friendly and did not pressure us at all. He let us make all the decisions and my wife and I couldn’t be happier with our new Ford truck. Kyle was very knowledgable about the trucks and was funny and kept us entertained the whole time. He explained the sync phone and music very well and how to use our new nav. I have never owned a diesel truck and I can’t wait to test it out. We highly recommend that when you need a vehicle, ask for Kyle.
Bill Mitchell is the best! When we get ready to buy a new car, Bill Pierre will get first consideration, because of your service deptartment and the men and women who represent the dealership in such professinal way.
I appreciated the vacuum and wash job done on my vehicle. Paul Salazar was awesome. My vehicle had alot that needed done on the service..(.120,000 mile service) he broke the news gentley to me and gave me wonderful customer service.
Over all I’m pleased with our purchase. We got a nice car (a Ford Fiesta) at a good price. Doug, our sales rep, was very knowledgeable and helpful, as was Will, who took us on the first two test drives.
I was taken aback by the multiple levels of manager involvement; after I thought we had a deal, it turned out that was just a proposal to the next level manager, so there was a bunch more negotiating. The price we came to was fair in the end, though.
Doug Weets was a great sales representative… gladly filled in all the details regarding best options for my trade-in and we decided to move ahead accordingly. Appreciated his integrity and the quality of all he did for us! Thanks Doug for helping us make a well informed decision today.
Great experience buying our new Ford. Shane was sincere and we felt very comfortable working with him. We felt like the most important customers of the day. The sales staff worked really well together as a team. Thanks! We are proud to be Ford owners!
I went in with my mother to help her pick out her new car Steve D helped us and he was great very professional and courteous.He made the entire experience very easy and enjoyable and The Pierre organization did a great job following through after the sale to get her extras installed that she wanted.A great Experience all around
Josh was very helpful, smart, and listened.Josh was great, as was Val and Max. Sterling business people
Brian was great to work with, went above and beyond your typical customer service representative. Though hes a salesman I not once felt pressured and i felt very comfortable with him. Though they had a tough situation to deal with I was able to walk away with a new used vehicle in great condition and I am very happy and thankful to all the people who helped me at Bill Pierre Ford. I am definetly recomending people to come and work with the people who worked with me. And when the time comes for another vehicle brian will get that sale as well. thanks Brian for your exceptional customer service!!!
I felt like dancing after going on a test drive with Sam Peralta. What a great guy. I wish I had a job so I could afford a nice car and better credit.
He was like the best salesman ever, unfortunately I didn’t have enough money to put a downpayment on the car. because he was so good I would have made out a check for any ammount he asked if I would have had the money to cover it in the bank.
Amazing service replaced seatbelt for a very reasonable price. great service. what i liked is that they treated me like an adult even though im 17! the sales man overheard me saying i need new tires and he took the time to look through the book and show me the tires
. i got a quote from les shawl that said 4 new tires would be $1,200 and the ford dealership had them for only $650 i am definetly gonna go there if my FORD TOUGH TRUCK has any other problems. i would definitely recommend this to a family member or friend. heck i actually did the other day!!!! 
George mayers is a very personable and accommodating sales person. He really listened to us and helped us find the right fit car for us!
Excellent service, very knowledgeable staff.
Salesman Kyle Burnside and all staff involved in the purchase impressed us as outstanding in competence and execution. We appreciate their sensitivity to the stress that older folks like us feel in coping witha major new purchase. They did everything they could to ease it.
I had a wonderful experience with all people involved in the purchase of my Ranger. Andy was especially kind to me!
Our salesman, Matt Winthal, went out of his way to find the truck we wanted. The vehicle was at another Ford dealer. That dealer agreed to trade with Bill Pierre Ford, we completed the paperwork and the dealer would not release the vehicle. Matt had to start the entire process all over again. Ford should have the same policy in place that if a dealer agrees to the vehicle swap with another dealer they should honor that comittment.
George was very helpful with my first car purchase. I got a a great deal on a focus. The staff was knowledgeable and let me take my time to make a decision.
I had a great time getting a new car at the Pierre’s Ford car dealer. Ricky was very helpful and I appreciated his people manner and attitude. No pressure and I got a beautiful car on top of that.
This is for anyone who looks for a vehicle, please call Rick Garza and you will not be disappointed. I am very happy and delighted to have found Rick at this place. The people here are understandable and caring.
Blessings!
We had two sales gentlemen. Matt Winthal and Conrado Casallo. They both went above and beyond. They truely did make our buyin experince enjoyable. They met our asking price and delivered extremely EXCELLENT service. We will be back here for our next purchase. THANK YOU!
jordan was great. he and i communicated for a few months before i was able to buy a car and he was really helpful the entire time.
Good!
Friendly, without being overbearing!
I had an excellent salesman in Aaron…..just like a good friend giving me excellent advice. And it’s a good car as well. Thanks!
Mr. Walker was a informed and caring professional. He is doing a very good job.
CONRADO WAS VERY PERSONABLE VERY PROFESSIONAL, GENUINE HUMBLE
MAN A PLEASURE TO WORK AND TALK WITH.
I got great service from Conrado. he is very nice to talk and work with. The tranaction was smooth and pleasant. He also done extra work to make sure the car is ready and good for test drive. He explained details of how Pierre dealership works and made me feel comfortable in making decisions. He made me feel your dealership is trustworthy. Good employee to have.
Conrado was very knowledgable about the car and personable. Over all a good experience, though he should ask how much time people have and give them options for test driving. I ended up driving two cars, instead of one. Otherwise, good guy and seemingly honest.
Kyle was overly patient with all of my questions and was able to answer some of the more absurd questions in a calm understanding way. I felt like he knew what I was going through as a first time car owner, and showed that level of respect and care when dealing with me. He didn’t want to force me into anything and encouraged me to make a fully informed decision. I ultimately went with Bill Prierre Ford because of the amazing customer service that Kyle and other’s showed me. You guys ROCK!
From the time we first talkede to Kyle on the phone to the time I’m standing here typing this review, Kyle has been extremely kind and helpful. He has answered all the questions we’ve had about numerous topics and especially about the car. Our experience with him has been excellent.
I drove three hours just to come to this dealership. Kyle was very helpful in helping me find the car that I wanted in my price range.
It was a pleasure working with Salesman Jordan Kok he was very nice and easy to deal with and not pushy. We drove over 4 hours and got the car and deal we wanted great experience at Pierre Ford!
Great Experience!!!
thank you unbelievable stayed with it made me feel very special
got me the car i wanted helped me in every way
We had a wonderful expreience purchasing our 2012 Ford Focus–purchasing a car with a 7 and 5 year old in tow, could wear anyone out, parents and sales team and all, but everyone was great and helpful with them through the whole experience. Thanks teaim for making our kids feel so welcome. We managed to get into a car nicer then we thought we could and we are completely satisfied. Kyle, Bobbie, and Matt…thank you! We love it!
We were completely satisfied with Matt. His thoroughness and time spent easing the process using email and addressing our time constraints was phenomenal! He was a gem among a difficult sales process with buying a car. I would refer him time and time again!
Great experience dealing with Matt, made us feel comfortable in purchase and was very hospitable.
An excelent young salesman!
Matt Young was my sales men today . Not only did he sell me a car that i am in LOVE with but his customer service is outstanding , he new exactly what kind of car i was interested in and did not give up tell i found one that i loved . one more thing that i would like to point out was that he was not pushy , i have encounted several car sales men that are , and always dread looking for cars . Thanks to Matt i do not dread car shopping any longer .
THANK YOU !!!
I will deffinatly be recomening him to friends that are looking for cars.
My experience at this dealership is the best car buying experience I’v had in a very long time. Chris was a big help from the first phone call through the closing. The sales manager, Kosal My made the closing veryu easy. I got the deal I needed at the monthly payment I needed. I would not hesitate to recomend Bill Pierre ford.
Bill Pierre Ford let me purchure a 2004 Chevy Corvette Z06 that was steal. Great wounderful people and service. Thanks a lot sales manager Jason and, Christopher Jackson
To whom it may concern,
I ordinarily have negative things to say about car service centers. But I have to admit, my attitude toward Pierre Ford Service Center has changed for the better! Yes indeed! For you see, I’ve had the good fortune of dealing with Service Center Advisor Greg Karras.
Greg has always been pro-active, user-friendly and most of all honest. Greg tells-it-like-it-is, only schedules fixes for what’s really broken and always charges a fair price. He’s a pleasure to work with and I think Pierre Management should give him a big raise!
Thank you.
Jesse Jensen -
A happy Bill Pierre Service Center customer
He was streat forward. He worked with us very well, very personable flat out nice guy no presure. He is very knowlegable,answered all of our questons and gave us what we wanted. Will recomend to friends and family.
Very Helpful!!!Thank you. George and Joe Mazilli were very professional and made my experience fabulous!!! Will definitely recommend them to all of my friends for future purchases.
Thought they were very helpful. Matt is great.
Great customer service. Gives good information and answers all questions in a timely manner!
Picked up a new 2012 Ford Focus hassle free! Rick was very knowledgable about the car, its features, and helped me find the perfect car. Bill Pierre also was kind enough to bring me up the exact car I wanted from a dealership in Oregon. It took a few extra days, but Rick kept me in the loop the entire time. Matt in finance also got me a better loan than I had been pre-approved for at my own financal institution. Thank you!
Extremely Happy with the customer care.& the fair pricing no hours of back and forth. I was given a fair trade in value on my acura and paid a fair price for the Ridgeline . I have been shopping for about 3yrs-(really 3yrs mostly because my prior car shopping experiences have been un-pleasant). When I phoned to make sure it was as nice as it looked in adv. they assured me it was & I was not disappointed absolutely everything was as nice as I was told & it was actually there !. Just so happens Daughter is turning 16 soon, so Calvin took literally all day showing us cars for her. Helping us to narrow down what we could all agree on. Really can not say enough about how patient Calvin was listening to what it was we needed the car to have vs what our dghtr wants style wise. I am over the top appreciative of the over all experience.Thank-You.
hi my name is amit i buy car in hear so thay give me good deal. Conrado was the one who helped me out. He was very patient and helped me through the whole process.
Excellent communication duriung intial inquiry and leading up to sale. Left with a smile, feeling very satisfied and taken care of and will be sure to reccommend to anyone in the market for a car.
Kyle made the buying experience very easy and quick. I felt as though he listened to my needs, and cared about selling me the vehicle that met all of them. Stuart met our financial requests and I feel as though we agreed on comfortable figures. Very satisfied with our new purchase, thank you!
Kyle is honest and genuine, knows his stuff, and helped us choose a great vehicle. We felt like we could trust him. He also kept us entertained by cdhatting with us as we waited for all the paperwork to come through. A very good salesman and person.
Kyle is very knowledgeable and personable. He was a great salesperson in that he clearly explained the details of our vehicle to use and informed us of our best options without ever being pushy. He was relateable without being false. Buying a car is a big decision and Kyle made it an easy process for us. I would reccomend working with him to anyone looking for a new Ford vehicle.
Kyle is very personable and easy to deal with. He shared his detailed knowledge on various cars and options. I enjoyed working with him and will do so again in the future.
Everyone from the General Sales Manager to the Sales Manager to the Sales Rep Ricky was phenomenal. They are a completely different type of dealership in that they are very candid open and take the time to answer any and all questions you may have. Best buying experience I’ve had with a vehicle.
Very good job! Not pressuring us at all and had our car pulled up and ready for the test drive and was very nice to deal with.
We had researched pre-owned Expeditions on the internet and found Pierre had one that looked good. We called first to make sure it was still in stock. Kyle took our call and said he would have it ready for our inspection. We dropped in and were immediately welcomed by staff who let Kyle know we were there. We let him know we were looking at other dealer’ caras and had to make a decision today. Kyle helped us speed through the inspection and test drive, answered all our questions and let us leave without giving an overly “hard sell”. We went on our way and found that Pierre’s deal was the best. Be called Kyle back and he prepared the car for our return. Throughout, he was helpful and considerate but never over bearing. It was a very enjoyable experience. And we drove away with just what we were looking for.
Bill pierre ford took good care of me, with out the malarky strate forward work, these guys are great i bought two trucks prevously and got treated good every time, i will buy from bill pierre ford again thank patrick.
I went to 3 car lots and this is the best deal around, and that is with real bad credit!!!!!!
Saved over 7 grand and got a great truck.
My first brand new truck..
Chris was great. Informative and easy to talk to. Give him a raise!
The experience was good. The car is good. We had fun.
Brian is an engaging and knowledgeble sales manager. He helped me all the way through the process. He was honest, straightforward and helpful. I would recommend anyone to come and see him and I also highly recommend Bill Pierre Ford. My wife and I have both got our cars here and we are very impressed and pleased with their service.
Jim McFarland
I am a returning customer! I purchased my last vehicle (1999 Ford F-150) here in 2003. Today’s experience was exceptional. Our salesman (Matt) was most helpful. He made the purchase of our new vehicle enjoyable. I will return again when it’s time to buy another vehicle.
Our Sales experience today at Bill Pierre Ford was very special. Matt Young was our sales person. He was proffesional, kind, and very honest! His honesty was what was so special and that is why we purchased our new car at Bill Pierre Ford.
Great experience, couldn’t get a good trade in on my car until I came here. I finally have a new Ford Escape. thanks
Kyle was knowledgeable, cordial, and not at all overbearing. It’s important that we didn’t feel any pressure from Kyle to purchase. He told us everything he knew and was honest.
Thank you so much for the great service! I’m in love with my new Ford Flex the “Cherry Bomb”!!! I especially appreciate then salesman, Chris Cook for being so friendly & non-pushy. He truely made this the best buying experience ever!
-Zoey Brumm-Owner of Zo Hair Salon & SOZO Hair Studio in Kirkland, WA.
Kyle did an exemplerary job at making me feel comfortable and in control of the purchase of my vehicle. I appreciated his down to earth nature and concern for what I was looking for, and not some alterior motive of just trying to sell a car. This experience was above satisfactory, and I will have no problem referring friends and family to purchase a vehicle at Bill Pierre Ford.
Steve was great. He really kept my husband and I at ease throughout this whole process. We would enjoy working with Steve again.
Brian made the experience as comfortable as possible. He was honest and thoughtful and we appreciated his professionalism.
Very pleasant experience! Pierre Ford has a great history in Seattle – I bought my very first car here.
Brian was a great sales-person to work with. He was laid back and not demanding or pushy. During the negotiation process with another sales-person, Brian kept the mood light and was an even-toned voice of reason. He calmly explained any charges we were unclear of and was happy to stay late in order for us to consider all of our options. We would buy from Brian again for our next car purchase.
Rick was knowledgeable and answered all questions with good explanations and data.
I had a wonderful time picking out my new Mustang.
Joe, Stuart, Matt, and Brian were great!!!
This was a no pressure deal.
I made 4 new friends, and will recomend Bill Pierre Ford to ALL my friends!!!!!
Thanks again!!
I puchased a new Ford Fiesta today and was treated with the best of care. Out salesperson, Kyle, knew his stuff and made sure that we understood what the car was about and what it had!
There was a lot of humor involved as he was very funny and easy to deal with. I definately am glad that I made the right choice today and decided to buy a car on a sunny day in
Seattle! I will definately recommend my friends to come to Bill Pierre Ford!!!
Wow! Kyle and Jason made my purchase of my new ’11 Fusion really easy and fun. All of my questions have been answered completely and most professionally. I am very impressed. This is my second car I have purchased from this dealership and I will be happy to refer my friends or acquaintances should they be looking for a new or used car.
Nice, polite, got us a good deal. I’m very happy with my fiesta.
It all started because I wanted to trade in my trusty old college car for a 2012 hatchback Focus. I searched high and low for the one I had my heart set on and went through a few dealers looking for the right deal. Through Kyle and Bill Pierre I not only found the car I was looking for with all of my specifications but my mother found a new Fiesta and my grandmother found a new Fusion that she couldnt live without. It is not every day that you can win over 3 generations and sell 3 cars to one family in a single day. It was not for the faint of heart. I appreciate the time and care spent with my dad, mom, grandmother and myself. I especially appreciate all the time taken to explain the Fusion and SYNC to my grandmother and going that extra mile to help her out. Kyle also came out and picked up our titles and saved us an extra trip. Much appreciated, thanks again for everything.
treated well and got a great deal
Kenny was awesome. Very understanding and got me the best deal possible. Love my new car!
Had a good expirence working with him. very friendly we knew what car we were looking for so we did nt have a lot of questions.
I have been building the Ford Fiesta online for a few weeks so I knew what I wanted when I arrived. I did an internet query and decided to go with Bill Pierre Ford due to the wonderful reviews they have online. Ken was nothing but curteous, caring and professional throughout the entire process. We took a long test drive, including a drive on the freeway. The color combo I had originally selected wasn’t available but they were very transparant and honest and cut me a great deal. My trade-in value was better than expected and I couldn’t be happier. I walked in planning to test drive and find out my trade-in value, I walked out with a new car. I never felt pressured and Ken listened to what I really wanted out of my vehicle. My credit isn’t perfect and they were able to get me a great monthly payment regardless of that fact. Overall I give them 10 out of 10 and will send my friends, famlies, coworkers as well as return myself in the future. Thanks again Ken!!
My experience at Bill Pierre Ford was singularly the most pleasant car buying experience I have ever had – a much better experience than at the Lexus dealer, even! The staff was knowledgable and eager to please, and the negotiation was completely and utterly transparent. I will definitely be recommending Bill Pierre Ford to my friends.
I was looking for new 2012 FOrd Focus, left a number to call when availabel, Kyle followed up, find a car from out of state dealership ro match my specification and delivered in 3 days.
Very happy, no pressure deal.
Kyle is very up beat and enjoys his job. Makes for a very nice experience.
Ken was very nice and assured us from the start that we would leave here with two vehicles as we hoped. He did exactly that, and in the price range we needed. We will definetly be back again!
Brian and Brett eally helped me get the truck that I wanted at a fair price!
Kyle did an excellent job at trying to find the perfect vehicle for me. When I figured out I wasn’t able to afford my vehicle, both Jason Anucinski and Ricky Garza did an amazing job at going out of their way to help me find a vehicle that was affordable. Thank you, Bill Pierre!
Extremely happy with detail to the customers need.
Rick Garza was a great help in helping find my new ford f-150. Thanx Rick and all the staff at friendly Pierre Ford.
Matthew was very good at explaining everything and answered all of my questions. He was helpful and enthusiastic about his work.
The salesman was very helpful, he even programmed my cell phone to the bluetooth. Thanks!
This was the best experiance I’ve ever had in purchasing a new vehicle. The sales and financing departments were very knoledgeable and eager to assist me in purchasing of my new FORD PU Truck. I was treated with the utmost respect and was not pressured into making a decision. Thanks for a great experiance.
Matt Winthal was an excellent sales representative, very knowledgable, gave us all the options available, asked questions to determine we were making a good choice and made the experience very easy and simple. I will be referring others interested in a Ford vehicle to Matt.
Both George and Kosal were great. They were able to find a car that fit my needs and made it affordable. The whole purchase experience was smooth, hats off to the Pierre team! I took my car to Montana and it handled well in the snow, very impressed with the Ford product.
Excellent Service!
Very knowledgable about features of car and gave very thorough explanation of systems.
i came in with my friend, Albert Lee Jr to get a new car and spoke with George. George was fantastic. he was prompt, efficient, cared about what i wanted and paid attention to it. he worked to make sure the concerns i had were met and succeeded in selling me my new car. if (and when) my wife or i need a new vehicle (she’s partial to trucks) we will certainly be coming back here.
I NEEDED A TRUCK WITHIN A CERTAIN PRICE RANGE AND PAYMENT,AND I CAN SAY THAT BECAUSE OF THE GREAT SERVICE OF THE ENTIRE STAFF AT BILL PIERRE FORD I WAS ABLE TO DRIVE AWAY WITH THE TRUCK I WANTED AT A GREAT PRICE AND A HASSLE FREE EXPERIENCE,SO THANK YOU MIKE JERABEK AND JASON ANUCINSKI. YOUR NEW CUSTOMER FOR LIFE,RUSSELL KIRKWOOD.
I came in to Bill Pierre ford today and Brian Balfour and Brett Snyder helped me buy my 2001 F350. The process was so nice and smooth. They answered all the questions I had and showed me all the options I could go with It really helped me out in my purchase. I was very happy left the store with a big smile and in my new F30. Thank you again Bill Pierre ford.
I truly enjoyed my experience. Kenny Harris greeted me with a smile and handshake. “Welcome to Pierre Ford.” I welcomed his professionalism and honesty. He walked me outside, and when I told him I might have to go through special finance he immediately brought me back in and we filled out a credit app. Kenny was great kept me at ease and relaxed. Shortly thereafter we were driving my NEW CAR. Kenny showed me all the features and was great during the entire expericnce. Brett, the sales manager was great also… Thank you very much, joneill…
This place is AMAZING! Very flexible and they really work with you and your financial budget.
Brian And Brett were very great to work with. Very professional, and easy to talk to.
I didn’t feel pressured at all to get the car i wanted.. In fact they made my decison easier by making the payments lower than i anticipated. I will definately be coming here for more future purchases! Thanks!
Rachel
Chris was very helpful. I told him what we were looking for and we left with a new car right in our range. He even came in on his day off to finish the sale. Thanks for the good service!
Ken has been very helpful throughout the process. He acted professionally and friendly and was very easy to reach on the phone when needed.
I came in originally for some basic information regarding financing after I filled out a form online. I really had no idea what to expect because the internet sales manager just said come on down and we’d talk. When I came in, everyone was really friendly. I talked to the internet sales manager first, and then was handed off to a salesman. I explained that I had a car that I still owed a lot of money on and I could tell by his initial reaction, that he was not pleased. But he took me around and showed me some cars. The Jason came over and everything changed. He was more willing to work with me and my situation. After test driving a car that I liked and going back and forth with Jason on price, I drove a new car off the lot! And all I had originally wanted was some information on financing! I had a great experience and would definitely recommend for my friends to come in and talk to these guys.
I was very satisfied with the salesman and his willingness to hear what my needs and concerns were. I was able to purchase a vehicle that would serve my family needs, with confidence. I would recommend anyone to come on down and let Kyle and the rest of the staff help you with your next car purchase.
I had a great experience here. Kenny Harris was friendly and helpful and all the employees I dealt with were friendly and pretty straightforward with the pricing, fees, and financing. Overall a great experience.
Chris is a good listener and took the time to show me the trucks and test drive them.
Brian was very helpful at Bill Pierre. He made sure that all of our needs were met in purchasing our 2008 Jeep Commander. I recommend Bill Pierre to any automobile buyer!
George was super helpful and listened. Laid back approach- no pressure and a good sense of humor! Got us a really great deal with our trade in.
This is the exact info i’m looking for, thanks! Arron
Nice job all around: I came here not planning on a purchase, and left with a new F150.
Chris was really great at working with what I wanted and could afford. I like that he listened and was realistic.
Charlie our sales guy was great. We felt like he worked for us, which is why we bought at Pierre. I did tons of research on cars before (including renting). I made the decesion to replace my Mercedes (a car I never felt I could totally rely on) for my fusion.
The overall sales experience was great, I never felt pressured and being upfront and open about the invoice price made us feel that we got a great price. Matt Winthal was a pleasure to work with and he had a tremendous amount of knowledge about the Ford Edge and the sync system. He is very excited to sell Ford products, when I am in the market to buy a Ford truck I will stop by and ask for Matt again!
Kenny and Matthew S were very helpful. The only negative was that the car I was interested in was at a different location and when we got to the location, the keys for the car were not there.
Was that was work out, the rest of the experience with Kenny was enjoyable.
I had a great experience buying my 5th truck from Bill Pierre Ford. The pleasant and helpful staff set me up with a great truck. The salesman George Mayers did a great job answering all my questions and setting me up with the truck I wanted. I would definately recommend George Mayers and his GM Roger Botton to anyone looking for a quality Ford buying experience.
George was enormously knowledgeable about the range of trucks available both here at the Ford dealership and the competition. I didn’t expect to find the right truck so quickly but he helped me find it right away. The whole experience was professional and low pressure, I had no hesitation driving away in a new candy red F150.
Matt is awesome, personable, and NOT a high pressure salesman, but istead a well informed consultant. He was honest, patient, knowledgeable, and made our car buying experience easy, fun, quick, and perfect.
GOOD DEAL
George is both very personable and knowledgeable. He is very courteous and has expertise in the Ford Product line. I feel like I can trust him. I like him very much
karl has been excellent as a professional in both helping me move forward in a difficult credit situation and as a representative of your company.
Due to the economic times I have got caught in a new area I have never known before. Just finishing a perfect 5 year lease on a Mercedes Benz, Klye has been extremely knowledgeable and solution driven to help me move into a new Ford soon.
What is important to know that many professional sales clients like myself have hit walls and never have felt auto dealers care to help–until now. I think Kyle is a pro and should be recognized that he has made a new client for life with me.
Thank you. Thomas Ridge, Technology Director, OfficeMax Inc.
Happy New Year Kyle, I love my new Ford Focus! Thank you so much for all your time and expertise the other day and for being a gentle and engaging car salesman. You made the experience less intimidating, especially on a day when I was physically and emotionally worn out. Also, I figured out a solution to the head rest being too far forward, I bought a lumbar back support that pushes me forward enough that the head rest doesn’t lean against my head. So, you don’t need to look for a replacement head rest. Your information and knowledge was great! Please thank Jason as well and best wishes for 2011! – Martha Hyde
I came in on 2-26-2011 and was very satisfied with all the customer service and the friendly attitudes. I would recommend this company and location to any and everyone i come into contact with. I was very happy with all the results. Came in looking for a Escape and there wasn’t one in my price range, the good folks that work here helped me find a better fit for me. Thank You for all the help and friendly smiles.
good going….
Excellent service
This is my reviews..
Not too bad
This is my 4th Ford from this dealer and my 3rd from George Mayers. Always excellent service!!
Rick and Jason were Great!
I am very pleased with my buying experience@ Bill Pierre Ford. As this was mostly an internet buy, folks at BPF were friendly and helpful in every aspect of the purchase. Thank you!!
We are real happy with the car, it is performing nicely and has met all of our expectation. Both my wife and I enjoyed (which is not typical for my wife) our experience at Bill Pierre Ford. It took a lot for my wife to come back out to a dealership after the previous day’s experience with one of your competitors. As I mentioned, they raised the price of the car $2000 from when we drove it to when we went to purchase it. Your dealership was very honest with us from the first moment I contacted you via the internet. You responded to my email very quickly, the negotiations went smoothly and setting an appointment was quick and easy. When we arrived, the car was ready and you were waiting. Your knowledge was a breath of fresh air as you knew all the details about the car and its features. Quite a difference from the previous day when I had to explain to the salesperson the details of the car such as the number of airbags, color options, etc. You made the experience very enjoyable. All the folks at the dealership were very professional and not pushy. Finalizing the deal was very quick and painless. We will definitely be back when we need another car or service on the new one. You were an excellent salesperson.
This is my first car purchase, and the experience was phenomenal. Kosal helped get everything in order by the time I flew in from the east coast. I recently moved here, and new to Seattle. Kosal made my whole purchase quick and easy. I got the car I wanted and at the price I can afford. I would recommend Kosal, Matt and the whole Pierre Ford team to everyone I know that needs a car. Thanks Kosal!!
Very knowledable staff, very helpful and respectful salesman. I would recommend Bill Pierre Ford to anyone. I will go to Bill Pierre first when I need a new car.
IT COULD NOT HAVE BEEN BETTER
Overall, this is the second truck I have purchased from Bill Pierre Ford. Quality of product and dealership was Solid. BPF is excellent about addressing concerns as far as customer service goes.
Today I had a wonderful experience at Bill Pierre Ford. From the salesperson, Brian Balfour, to the Finance guy, Val and the rest of the staff that assisted in my buying experience. Everyone was friendly and courteous. Most of all, my total time spent in the dealership from the time of arrived on the lot from the time I drove off the lot was FAST! (almost scary) I will definitely recommend my family, friends, colleagues,ect…
Sincerely,
T. Reese
Excellent Sale and Service departments. I have purchased 7 cars from Bill Pierre in my lifetime. I keep coming back because of the 5 star service. This will be my 3rd Escape. I love the car.
I had a great experience at Bill Pierre Ford. Paul is a BAMF!!! For those of you who know what that means, he is awesome!!!
However, once I was clear that my intentions were to buy a car just like the one I called about, a like car was found and that is the car I purchased.
I worked with George Mayer. Once I established that I was only interested in a car like the one I called about, my overall buying experience was very enjoyable. George was very knowledgable about the features of the vehicle and took the time to demonstrate the sync system and took very good care of me during the sales process.
George was very personable, explained the car functions so we could understand them and connected our outdated cell phone to the car sync system. We had a good time doing all this. Our experience was very positive with George and Pierre Ford.
Came in with a price in mind and got the deal done.
HE WAS VERY ENTHUSIASTIC AND HELPFUL AND KNOWLEDGABLE. WE FELT THAT WE WERE IN GOOD HANDS. HE FOUND US A GREAT TRUCK! hE’S A VERY GOOD SALESMAN.
This place ROCKS!!!!!! I have never had a more enjoyable experience when it comes to buying a vehical. Everyone in every departments showed my family and myself the the most gratious care and service. They were straight forward in explaining everything. I will recommend every person that i know to this dealership, and specifically to the salesman that helped us. Thank you again Pierre Ford.
This is my first new car and didn’t really know what to think and he was really helpful in dealing with the management to get me a deal that i could afford. He showed me several options and got me what i wanted.
It’s the only car dealship I’ve be back to twice in 7 months!
Stopped in with a unique situation and they worked really hard to make it work for me with the right vehichle and payments for the new one ! Thanks
George was wonderfully patient as we asked plenty of questions in order to feel confident about our purchase. He worked closely with us to ensure we found the perfect fit for us and for our budget. I will definitely recommend him to our friends!
George was very helpful and pleasant through the process of buying our first new car. He let us test drive all the cars we needed to to help us find the right fit for our needs. He then allowed us to make an offer, which ended up being a very good deal. All around nice guy, and easy to work with.
I just stopped in to check out some trade in options today and had a great experience with George and the gang. I was able to describe my current situation compared with the one I was looking to get myself into. The numbers started crunching and the cars began test driving. It didn’t take long to figure out some agreeable numbers for a vehicle I really enjoyed driving. Thanks guys. See ya in another couple years!
AS A BUSINESS OWNER I ALWAYS WANT TO KNOW FROM MY CUSTOMERS WHEN MY EMPLOYEES SCREW UP OR DO A GOOD JOB. I MUST COMMEND ON YOUR MANAGEMENT TEAM, IN PARTICULAR AUGUST LEINWEBER. MR LEINWEBER WAS GREAT, HE MADE THE PURCHASE OF MY 2011 SHELBY GT 500 A PLEASURABLE EXPERIENCE. I AM VERY PLEASED WITH THE MONEY I RECIEVED FOR MY TRADE AND THE COST OF THE SHELBY.
I HAVE A VERY SHORT LIST OF DEALERS THAT I KNOW HAVE HONOR AND INTEGRITY THAT I RECOMMEND TO MY CUSTOMERS,YOUR FIRM WILL BE ADDED TO THAT LIST.
I couldn’t be happier with my new Ford Ranger from Bill Pierre Ford. The sales people were very nice and straightforward. I enjoyed visiting the Service department and look forward to coming back to Bill Pierre Ford!
This is the car i wanted since I was 15 years old. I waited for 32 years for this experience and it was positive from start to finish. Thank you Bill Pierre Ford for giving me one of my dreams.
The last new car that I bought was 1964. So it was quite an experiance to purchase a 2011 automobile. I love my “focus”, how it handles, the comfort, the roomy trunk, the color, the safety features, the audio system and satelitte radio! I couldn’t be happier!
Everyone did everything possible to make this sale without undue pressure. I like the transparent pricing that you have at Pierre Ford.
Great service and Salesman. Bill Pierre Ford has a great staff.
The best experience my wife and I have ever had at a dealership. That was including 3 year old twins throughout the process! They treated us with respect from the moment we walked in, and it shamed our local dealers. We had been to all Star Ford in Olympia first, and had the most insulting, awful experience from both sales and management. We have purchased over 10 vehicles from dealerships throughout our car owning years, and we have to say we know the good from the bad! What a relief Bill Pierre was after that experience!!
I never had a dealership explain the workings of the new vehicle as thoroughly as I experienced at Bill Pierre Ford and sales personnel were extremely courteous and knowledgeable.
I found that the team at Bill Pierre Ford went to great lengths to get me the vehicle I wanted and to ensure that I was completely satisfied. I appreciate their attention to detail and customer follow-through very much
EXCELLENT!!
From the time I arrived, till the time I left, it was as pleasant and unstressful as it could be so far as buying a new vehicle.
The service I received was completely satisfying to me. The entire crew at Bill Pierre Ford did all that they could to give me a happy buying experience and get me the car that I wanted. I have already recommended them to several people.
I was treated with respect and the dealership went out of its way to obtain the vehicle I requested with the options I wanted. This was the third Ford vehicle I purchased from this dealership and I will definately return when I buy my next vehicle.
The salesman Matthew was outstanding. He was very personable and knowledgeable of the Ford product. The whole transaction was very smooth. Usually in the past when I have bought a vehicle it was extremely stressful and I felt overwhelmed by the end of the transaction. But this one was very low pressured and non stressful and I went home with a new car. Thank you Matthew and the rest of the outstanding team.
Rick and Mike Johnson were great help!!
the experience with George was great we had some concerns with the ad price of the car and Roger took care of the issues and everything else was great
Pierre Ford sales and business staff did an A++ job in assisting me in the decision making process of making one of those larger purchase decisions that a consumer makes. I have multiple needs that my new vehicle has to provide. I commute 60 plus miles each way to work each day and I needed a car that provided me a certain level of riding comfort and stability and at the same time good on gas/mpg. I was totally happy with the care I received and how the folks at the dealership helped with the car buying process.
Good experience overall, very pleased with the Flex.
Best experience I’ve ever had buying a new vehicaland I have been buying trucks for 30 years. everyone was a big help and very professional!
Thank you
very good experience. I has a young man named Andrew. I love my new Ford Escape and am very happy that I I purchased a Ford instead of the other car that i wanted to buy.
Ford is the best out there. Bill Pierre Ford is the best dealership out there!!
george was amazing with his follow through and making sure my wife was happy and we got everything we needed he even assisted in helping me get some service done to my car. Overall it was a FANTASTIC experience
Ysaf did an outstanding job. We completed an application on line and was contacted by Ysaf within 30 minutes. I explained my situation and what I was looking for. I was given tentative approval over the phone after going over the on-line application. When my wife and I arrived we were greeted very warmly and professionally. We were looking for a low milage, high gas milage used vehicle which I could be comfortable in (I’m 6’2″, 250 lbs). Because of financing and what we were able to make as a down payment, they were not able to complete the sale of the car we had picked out. Ysaf talked with Tim “Hammer”. with their assistance, we were able to drive off the lot in a brand new Focus. It met all of our requirements. These two employees are fantastic and a credit to Bill Pierre Ford, Inc and to Ford Motor Company. On a scale of 1 to 10 I would give them an 12.5 in all areas. Very satisified customers.
Ken Harris, and the entire staff of Bill Pierre Ford made our car selection & purchase an extremeley satisfying experience. I love my new Ford car.
Very pleased with the entire process, the people and the vehicle. I love my new focus and the dealership that I purchased the car from. Bill Pierre has helped me with the purchase of my last 3 new vehicals.
Here’s part of what I wrote in an online review: “I personally liked George Mayers (the salesman) and his approach to selling his product. I like the dealer’s “transparency” practice of showing you the invoice and other costs. They certainly gave me a very good deal, and they accommodated me at every turn. The F&I guy (Mike Johnson) read me just right; he didn’t push packages I didn’t want and wouldn’t buy. And Mark Lehmann, the customer service rep, couldn’t be more responsive or pleasant to deal with.” I didn’t post any specific customer service examples online, but I’ll mention some here. 1) When I showed up for my appt with George, he wasn’t around. Every few minutes someone would check with me to keep me posted and reassure me that they were tracking him down. So good coverage in the showroom office! 2) After I purchased the car, I had two cars on the premises. George followed me home in the new car and I dropped him back to the dealership. It was rush hour; probably took 45 mins. 3) During the negotiations with Kasol (?) and the manager, they got me to a YES in part because they offered to add two features that were important to me: leather instead of cloth seats, and a moon/sunroof. I took delivery of the car until they could order the leather, etc. But I threw them a curve the next morning. A retrofitted sunroof could lead to problems up the road, so I backed out of the sunroof. I didn’t expect a cash refund, but I asked if I could instead have a heated driver’s seat. Kasol initially balked, but went to Mark Lehmann, and came back with an offer of two heated seats. They would have been well within their rights to refuse, but by bending in my favor, they kept me from feeling like I’d thrown away a negotiated benefit. 4) Mark L is just plain good. He offered to help me pick out a compatible leather color the next day in the daylight. When I needed a cab to get home from the dealership, he appeared with his cell phone. The dealership owed me a second key for the car, and he called ahead to see if Parts & Service could do it right then so I wouldn’t have to make a return trip. And now he’s doing research to answer a question that will seem silly to the leather suppliers but that’s important to me. So you have a loyal customer. Now about the survey. These are FYIs, suggestions, and explanations for instances where I couldn’t answer a question accurately. 1) The login interface: • FYI, the “here” link in the survey email took me to the survey, but there was no login/password interface. I just started the survey. • There was no warning that the session would time out. It timed out while I was writing this long comment and I lost work. Say what the time limit is (or give a warning). Also mention character limit. • When I tried to go to a previous page to check an answer, I was notified of the timeout and got a login option. THAT time I WAS prompted for the ID and password. It had saved my survey responses so far, EXCEPT for the monster comment. That could make a respondent crabby…losing the comments you’re composing during an unannounced timeout. 2) Q4a-c, about finance/loan experience, you could use a Not Applicable option for your cash customers. 3) Q5a, about the “delivery checklist.” YOU know what that is and what it’s called, your customer might not. I initially answered NO; I didn’t recall anything in a checklist format. How about this? “Did a finance manager take you through a list of delivery options and ask you to initial the options you agreed to?” 4) Q5e. I don’t remember a presentation on how to get my car serviced. (I assume I’d call the dealership!) But George & Mark both said to call them personally if I had any issues. 5) Q h- j. I told George SYNC was useless to me. He had started to tell me about it.
This was not my first purchase from Pierre Ford, but it was the best experience I have had. I am local to seattle and appreciate the fact that there is a dealership I can take my car to for all its service and sales needs. Everyone there is great, willing to go far and beyond for customer satisfaction.
I love my new Fusion from Pierre Ford. They were very patient and courteous in explaining everything including the financing, but were not pushy at all in trying to “sell” me. A very positive experience. I’ll be back!
Great Experience!